Once your order is shipped you will recieve an e-mail (and/or text message) with your track and trace number. Each time your parcel is scanned, you will recieve a notice. GLS Belgium sent out e-mails with an approximated delivery hour for delivery in Belgium, Luxembourg, Germany and the Netherlands. We advise you to check your inbox and spambox for this information.
Once an order has been placed, we are unable to make any changes, including updates to delivery information. Please make sure to review your order carefully before submitting it.
You may always email us to see if we can provide the same item for your convenience on our site.
Please note that we only sell official licensed products.
Olleke ships to following European countries:
Bulgaria, Estonia, Hungary, Croatia, Latvia, Lithuania, Romania, Slovenia, Slovakia, Czech Republic,
Denmark, Finland, Ireland, Italy, Austria, Poland, Portugal, Spain, United Kingdom, Sweden,
Germany, France, Luxembourg, the Netherlands and Belgium.
Shipment costs and free delivery will be calculated upon check-out.
We can give you a price quote for shipment to Bosnia-Herzegovina, Cyprus, Greece, Kosovo, Liechtenstein, Macedonia, Malta, Montenegro, Norway, Serbia, Switzerland, Turkey, United States and Canada. We do not ship to other countries. Please contact us.
A confirmation email and/or text message will be sent to you after the transaction.
If one of our products is out of stock we will have it on order to our warehouse, meaning it will likely be back in with the next delivery. Sometimes there may be a shortage from our manufacturing plant so products will be out of stock for longer, from weeks to months. If this is the case then unfortunately we won’t be able to provide you with details of its return.
We are unable to provide name clips or wand boxes separately from the wands. The name clips come with the Character wands only, not with the Ollivander’s wands.
At Olleke we try to reuse as much as possible and keep consumption under control. We reuse 90% of all packaging we receive from our suppliers. All packing lists are printed on PaperWise paper, made from agricultural waste. Our store uses 100% green electricity from day one. We do not print receipt tickets by default. Our shopping bags are compostable and reusable and PVC-free. All packaging and promotional printwork meets this policy. Our carrier GLS is committed to the environment. This includes using resources responsibly and reducing emissions.
Purchasing an Olleke Gift Card
Purchasing an Olleke Gift Card is as simple as purchasing any other product at our store. Just choose the value or a multiplication of 5 EUR and then add it to your Shopping Cart and proceed to Checkout as usual.
You can redeem the gift card in all Olleke shops, events and online.
Yes, keeping your information is one of our top priorities.
We are certified Level 1 PCI DSS compliant. We are very serious about securely hosting and have invested significant time and money to certify our solution is PCI compliant.
All financial data is guaranteed to be stored on extremely well-protected data centers, watched over by our specialised Dutch NOC team. We comply fully with the European Banking Authority’s Guidelines on the security of internet payments and are permanently supervised by the Dutch central bank, DNB.
All information meets the European Privacy Law.
Pricing is subject to change at any time. Sale price adjustments will be honored on items purchased from this webstore that are available at a lower price within 7 days from the shipped date. One-time use promotional code will be sent to the email address provided at the time of order placement and may be used on one future order. The one-time use promotional code is only valid for online orders. While prices are typically the same online and In-Store, there are occasions where prices may vary. When this occurs, price matching between online and In-Store is not available.
We used to sell Flying Cauldron Butterscotch Soda in bottles, but at this point we don't sell this American product. The importer stopped distributing end of 2018. The product is still available in United Kingdom.
We have our very own store in Bruges, Belgium and a second store in Sluis, the Netherlands.
We also have a shop-in-shop in the Netherlands in Maastricht.
Please note that our store and website run seamlessly and we can provide a click and collect service and replacement for online orders.
We don't have a store in United Kingdom, we do have an office and warehouse in United Kingdom. Olleke Ltd. is registered in England as a wholesaler.