Questions and Answers

Information on


Why is there a Harry Potter Shop in Bruges?

Shipping & Delivery

How do I know if my order’s confirmed?

When will I receive my order?

Can I update my order?

Do you ship internationally?

Is Olleke concerned about the environment?

Gift Cards

Returns and Exchanges

Is it safe to order through your site?

Price Adjustment Policy

Do you have a brick-and-mortar shop?

How do I contact you?

Do you keep lost property?

What credit and debit cards do you take as payment?

Do you accept foreign currency?

How do you get to Olleke?

Can I collect my orders?

Do I need an account to buy from you?

I would like to know all my personal data

I want to add a special note to my order!

Do you Gift Wrap items?

Can I get an invoice?

Can I shop Tax Free?

I would like to buy the entire shop!

Can I have my order delivered to a different address from my billing address?

What should I do if I have not received a confirmation?

How do I pronounce Olleke?

What does Olleke mean?

What is our Diversity Commitment?

Do I need an e-mail to place an order?

Are the prices the same online as they are at our Store?

What do I do if I receive a faulty item in my order?

Is it possible to pay afterwards?

Can more than one gift card be used towards a purchase?

Do I risk catching Covid-19 from handling parcels?

Kan mijn pakket geleverd worden in een pakketautomaat?

Can I cancel my order?

Can I return a product to the brick-and-mortar shop?


Does every Chocolate Frog come with a Famous Witches and Wizards Cards?

Can you buy the first wand of Luna Lovegood?

Can you buy the first wand of Bellatrix Lestrange?

Are heat or cold colour changing mugs and drinking glasses microwave and dishwasher safe?

How can I recognize an official product?

I've seen a product on another website. Can I order it from you?

The item I’d like to buy is out of stock. When will it be back in stock?

Do you sell the wand name clips or boxes separately?

Do you sell butterbeer?

Do you have Children Sizes?

Can you buy the broken wand of Ron Weasley?

How do I take care of my jewellery?

Do products look exactly like the ones online?

Why can't I pre-order a Funko POP!?

Do you sell Funko Exclusives?

What is a pre-order?

Can you help me choose?

Do you sell Disney handbags?

Do you have Harry Potter Birthday Cards?

Do you sell a Harry Potter or Disney Music boxes?

Can you buy the wand of Lucius Malfoy?

Are the pages of notebooks blank?

Do wands come with a warranty?

Are the wand made out of wood?

Do the wands work?

Do you have chocolate wands?

How do I make a Wizard Robe?

Are the charms compatible with Pandora bracelets?

Do you have products of different fandoms?

Do you have the One Ring in stock?

I need help with choosing a wand!

Harry Potter FAQ

Why am I sorted in the wrong house?

Why Did Harry Live With The Dursleys?

Whatever Ever Happened To Lockhart?

Why Didn't Voldemort Toss Harry as a Child Out The Window?

Why Do 'The Defense Against The Dark Arts' Teachers Keep On Disappearing?

Would dementors set Voldemort free?

Into how many languages was Harry Potter translated?

Are you planning to go to Universal, Disney or Warner Bros?

When do I know I've reached the end?